How Technology is Shaping Customer Experience in Indian...

By Anil Kumar Agarwal, CEO of Technofin Solutions and Seed Investor...

Among the most notable things I have noticed since moving out of...

How Treasury Leaders Can Navigate Emerging Market Volatility

By Rajeev Pawar, Head of Treasury, Ujjivan Small Finance Bank

In an exclusive interaction with Finance Outlook, Rajeev Pawar,...

Next-Gen GST Brings Relief for Used Bike Buyers

Arun Aggrawal, Business Head, DriveX

How Behavioral Science Enhances Banking Customer Experience

By Anil V. Pillai, Director, Terragni Consulting (P) Ltd

The combination of neuroscience and behavioral science is fundamentally...

Indian MSMEs Accelerate Adoption of Digital Finance Tools

By Srikanth, Founder and CEO of Digital CFO

Over the past few years, there has been a significant change in the usage of...

Interest Rate Risk Forecasting: India's Banking Sector

By Alok Singh, Group Head Treasury at CSB Bank Limited

The Reserve Bank of India (RBI) has made significant changes in its monetary policy over the last 1824 months i.e. alternating between neutral and accommodative policy as well as the reverse.

Relationship Marketing & Digital Experience in MSME Banking

By Dr. Sarita Bhatnagar, Associate Professor at National Institute of Bank Management (NIBM), Pune and Dr. Dhananjay Bapat, Associate Professor at IIM Raipur

Micro, Small, and medium enterprises (MSMEs)are critical to economic development, exports, and employment. Considering their role in the economy, the Government focuses on creating an enabling environment through channelizing...

Human+AI Collaboration in Debt Collections and Customer Retention

By Maaz Ansari, Co-Founder, Oriserve

The way organisations approach debt collections and customer retention is undergoing a fundamental transformation.