People with knowledge of the development claim that several bank servers are down, causing an outage in the real-time payments system UPI.

In a tweet posted on social networking platform X (previously Twitter), the National Payments Corporation of India (NPCI) said, “We apologize for any inconvenience caused by the internal technical challenges that a few banks are experiencing with UPI connectivity. NPCI systems are operating as intended, and we are collaborating with these banks to guarantee a prompt resolution."

Social media networks received complaints from users who said they were unable to complete their payments through the Unified Payments Interface (UPI).

"Has the UPI payment systems started, since evening there are problems," an individual wrote. According to a source, banks who are having problems are restarting their servers in order to continue operating.

"In this instance, there was no issue with NPCI or UPI. There are presently disruptions at several large banks. Having said that, banks are restarting their systems right now, according to an informed source.

The main banks' names were not immediately clear. The development of moving UPI settlements from Paytm Payments Bank to other banks coincides with the service interruption.

In January, the value of UPI transactions touched a new record of Rs 18.41 trillion, a slight increase of 1% from Rs 18.23 trillion in December. From 12.02 billion in December to 12.20 billion in January, there was a 1.5% increase in transactions.

With 11.4 billion transactions, the value was recorded at Rs 17.4 trillion in November. The NPCI released figures showing that, in comparison to the same month in the previous fiscal year, January numbers increased by 52% in volume and 42% in value.